2-1-1 Metro Chicago

Connecting Chicago and suburban Cook County residents to the help they need, when they need it.

Key components of 211MetroChicago

24/7/365 access to a trained, empathetic specialist via phone, web, and text message
Comprehensive database of available services, programs, and benefits
Secure data about client needs, community gaps, and trends used to inform decision-making and local investments
Education tools to ensure anyone who may need help or who wants to help knows where to start

How 2-1-1 Can Help

Chicago and suburban Cook County residents now have access to a local 2-1-1 service—changing the landscape for how we meet the needs of our neighbors. 2-1-1 is a free, 24/7/365 service that connects them to essential health and social service support and information during times of non-emergency crisis and for everyday needs. 

Important for residents: 

Call 9-1-1 for emergencies.

Call 3-1-1 or call your city or village office for municipal or local government services if 3-1-1 is not available in your community.

Call 9-8-8 for the suicide and crisis lifeline.

Man looking at paper while working

What 211 IS

It’s a free, easy-to-access helpline, an information and referral resource, helping people who need access to food, housing, utility payment assistance, health care, transportation, childcare, employment, mental health, disaster information and assistance, and more. It’s a go-to resource for any health and human service needs, utilizing comprehensive, accurate information, and delivering a user-friendly experience.

Call now for help

We are here for You 24/7
365 Days a Year 

Find The Help You Need Now

Residents can also dial 2-1-1 or (773) 362-4401 to get connected to a trained Resource Navigator, text their zip code to 898-211, or use the chat button on the lower right side of the page.

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