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About 2-1-1

What 2-1-1 IS

  • A free, easy-to-access helpline
  • An information and referral resource, helping connect people to food, housing, utility payment assistance, health care, transportation, childcare, employment, mental health, disaster information and assistance, and more
  • A go-to resource for any essential health and social service needs, using comprehensive, accurate information, and delivering a user-friendly experience

What 2-1-1 IS NOT

  • A non-emergency form of direct service, i.e., 3-1-1 or other nonprofit organizations, businesses, and government agencies​
  • An emergency medical assistance or dispatch line, i.e., 9-1-1​
  • A tool for surveillance, evaluation of services, or reporting on individuals or agencies​
  • A replacement for the 9-8-8 suicide and crisis lifeline ​
Woman on the phone with a smile

Key Components of
2-1-1 Metro Chicago

LIVE SUPPORT

24/7/365 access to a trained, empathetic specialist via phone, web, and text message

INFORMATION
Comprehensive database of available services, programs, and benefits
DATA
Secure data about client needs, community gaps, and trends used to inform decision-making and local investments
AWARENESS
Education tools to ensure anyone who may need help or who wants to help knows where to start

FAQs

211 Metro Chicago is a free, 24/7, easy-to-access helpline that connects residents to health and social service support, such as food, housing, utility assistance, access to health care, and more.

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Team Members

Kristen Rotz

PA 2-1-1 Executive Director

Emily Aubele

PA 2-1-1 Quality Assurance Director

Daynell Marbury

PA 2-1-1 Statewide Database Manager

Kate Henry

UWP Marketing and Content Manager

Executive Committee

Marie Mulvihill

Chair
Executive Director Eastern Region, The Primary Health Network

Joanne Troutman

Vice Chair
Director of Social Impact, eCornell

Donna Clark

Treasurer
Vice President and General Counsel, Energy Association of Pennsylvania

Jennifer Wintermyer

Secretary
Executive Director, Tri-County Community Action

Board

Desha Dickson

Associate Vice President, Community Health, Reading Hospital/Tower Health
David Botero

David Botero

Campaign Manager, UPMC

Alyssa Cholodofsky

Chief Program and Policy Officer, United Way of Southwestern PA

Kathy Gillespie

CEO, Clearfield County Agency on Aging

Kate Houstoun

Chief Impact Officer, United Way of Greater Philadelphia and Southern New Jersey

Mike Jaruszewicz

Vice President, Community Impact United Way of Erie County

Stefani McAuliffe

Vice President of Community Impact, United Way of the Capital Region

Ashley Pollard

K-12 Digital Access Manager, City of Philadelphia

Matt Stoops

Consumer Business Manager, National Fuel Gas

Cinda Watkins

PA 2-1-1 Regional Director Liaison Senior Director, PA 2-1-1 Southwes

Tammy White

President, United Way of Berks County

2-1-1 Metro Chicago Advisory Committee

ATT
Chicago Community Trust
City of Chicago, Office of the Mayor
Austin Coming Together
Chicago Department of Family & Support Services
Cook County, Office of Economic Development
Bright Star Community Outreach
Chicago Department of Public Health
Enlace Chicago
Catholic Charities of the Archdiocese of Chicago
Greater Chicago Food Depository
Chicago Urban League
Heartland Alliance
Peoples Gas
NAMI
Friend Health
Pritzker Pucker Family Foundation
United Way of Metro Chicago

Partners

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