What 2-1-1 IS
- A free, easy-to-access helpline
- An information and referral resource, helping connect people to food, housing, utility payment assistance, health care, transportation, childcare, employment, mental health, disaster information and assistance, and more
- A go-to resource for any essential health and social service needs, using comprehensive, accurate information, and delivering a user-friendly experience
What 2-1-1 IS NOT
- A non-emergency form of direct service, i.e., 3-1-1 or other nonprofit organizations, businesses, and government agencies
- An emergency medical assistance or dispatch line, i.e., 9-1-1
- A tool for surveillance, evaluation of services, or reporting on individuals or agencies
- A replacement for the 9-8-8 suicide and crisis lifeline
Key Components of
2-1-1 Metro Chicago
LIVE SUPPORT
24/7/365 access to a trained, empathetic specialist via phone, web, and text message
INFORMATION
Comprehensive database of available services, programs, and benefits
DATA
Secure data about client needs, community gaps, and trends used to inform decision-making and local investments
AWARENESS
Education tools to ensure anyone who may need help or who wants to help knows where to start
FAQs
211 Metro Chicago is a free, 24/7, easy-to-access helpline that connects residents to health and social service support, such as food, housing, utility assistance, access to health care, and more.
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Team Members
Kristen Rotz
PA 2-1-1 Executive Director
Emily Aubele
PA 2-1-1 Quality Assurance Director
Daynell Marbury
PA 2-1-1 Statewide Database Manager
Kate Henry
UWP Marketing and Content Manager
Executive Committee
Marie Mulvihill
Chair
Executive Director Eastern Region, The Primary Health Network
Joanne Troutman
Vice Chair
Director of Social Impact, eCornell
Donna Clark
Treasurer
Vice President and General Counsel, Energy Association of Pennsylvania
Jennifer Wintermyer
Secretary
Executive Director, Tri-County Community Action
Board
Desha Dickson
Associate Vice President, Community Health, Reading Hospital/Tower Health
David Botero
Campaign Manager, UPMC
Alyssa Cholodofsky
Chief Program and Policy Officer, United Way of Southwestern PA
Kathy Gillespie
CEO, Clearfield County Agency on Aging
Kate Houstoun
Chief Impact Officer, United Way of Greater Philadelphia and Southern New Jersey
Mike Jaruszewicz
Vice President, Community Impact United Way of Erie County
Stefani McAuliffe
Vice President of Community Impact, United Way of the Capital Region
Ashley Pollard
K-12 Digital Access Manager, City of Philadelphia
Matt Stoops
Consumer Business Manager, National Fuel Gas
Cinda Watkins
PA 2-1-1 Regional Director Liaison Senior Director, PA 2-1-1 Southwes
Tammy White
President, United Way of Berks County
2-1-1 Metro Chicago Advisory Committee
ATT
Chicago Community Trust
City of Chicago, Office of the Mayor
Austin Coming Together
Chicago Department of Family & Support Services
Cook County, Office of Economic Development
Bright Star Community Outreach
Chicago Department of Public Health
Enlace Chicago
Catholic Charities of the Archdiocese of Chicago
Greater Chicago Food Depository
Chicago Urban League
Heartland Alliance
Peoples Gas
NAMI
Friend Health
Pritzker Pucker Family Foundation
United Way of Metro Chicago
Partners
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