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New 211 social service phone line launches Friday for Chicago, suburban Cook County

Chicagoans can now dial 2-1-1 for a one-stop shop of social services. The call center will be manned 24/7 with “trained, empathetic resource navigators” who’ll connect people to food, housing, health care, transportation, child care, employment services, substance abuse recovery, utility bill help and disaster information, according to a city news release.

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